Quality is Not a Journey... It's a Destination!

A Note on Quality from Chris Morrell, President of All State Packaging


Quality is Not a Journey… It’s a Destination!

One meeting with a customer changed my perspective on Quality and should change your perspective as well. While meeting with a senior buyer, who was expressing himself on quality concerns, a young quality manager uttered a most often used cliché excuse; “Sir, quality is a journey.” With a mix of seriousness and a touch of humor, the senior-veteran buyer proceeded to school the young [ MORE » ]
Quality is Not a Journey… It’s a Destination!
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